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Store Policy

Safety

At Everything Herbal, we prioritize the health and safety of our customers. While we strive to provide high-quality, safe products, we understand that individuals may have unique sensitivities or allergies. In the event that a customer experiences an adverse reaction to one of our products, we have implemented the following policy:

1. Patch Testing:

  • We strongly recommend that customers perform a patch test before using any new product, especially if they have sensitive skin or known allergies. Instructions for conducting a patch test are provided with each product.

2. Reporting Adverse Reactions:

  • If a customer experiences an adverse reaction to one of our products, we encourage them to report it to us immediately.

  • Customers can contact our customer service team via email at everythingherbal.llynn@gmail.com to report adverse reactions and seek assistance.

3. Documentation and Investigation:

  • Upon receiving a report of an adverse reaction, we will document the details of the incident, including the product used, symptoms experienced, and any relevant medical history provided by the customer.

  • We will investigate the matter thoroughly to determine the cause of the reaction and identify any potential issues with the product.

4. Customer Support and Assistance:

  • Our customer service team is trained to provide prompt and compassionate assistance to customers who experience adverse reactions.

  • We will offer guidance on how to manage the symptoms of the reaction and may recommend seeking medical advice if necessary.

5. Refunds or Exchanges:

  • Depending on the circumstances of the adverse reaction, we may offer a refund or exchange for the affected product.

  • Customers may be asked to provide proof of purchase and/or return the product for evaluation.

6. Product Improvement:

  • We take all reports of adverse reactions seriously and use them as an opportunity to improve the safety and quality of our products.

  • If necessary, we will reformulate the product or make adjustments to prevent similar incidents in the future.

7. Follow-up and Communication:

  • We will follow up with the customer after the incident to ensure that their needs have been addressed satisfactorily.

  • Any updates or changes to our products or safety policies resulting from the incident will be communicated to our customers transparently.

8. Continuous Monitoring and Improvement:

  • We continuously monitor customer feedback and reports of adverse reactions to identify trends or patterns that may indicate broader safety concerns.

  • We are committed to continuously improving our products and safety practices to minimize the risk of adverse reactions.

Conclusion: At Everything Herbal, we are dedicated to providing safe and effective health products to our customers. In the rare event of an adverse reaction, we are here to support and assist our customers every step of the way.

Policy

  • Shipping Information:

    • For details on shipping, please refer to our dedicated shipping page.

  • Order Preparation Time:

    • Depending on stock availability, orders typically take up to 3 days to prepare before shipping or collection.

  • Cancellation Policy:

    • Orders cannot be canceled after shipping. Please refer to our returns policy. If cancellation is needed before shipping, contact us at everythingherbal.llynn@gmail.com.

  • Returns and Refunds:

    • For information on returns and refunds, please visit our shipping and refunds page.

  • Contact Person:

  • Address Modifications:

    • Clearly state your policy on modifying addresses after an order has been placed.

  • Handmade Products:

    • Please note that despite stock availability indications, all products are freshly handmade and require a minimum of 3 business days for production.

  • Communication Updates:

    • Updates regarding your order will be communicated through email.

  • Data Usage:

    • All orders and personal information will solely be used for communication between Everything Herbal and the client. No information will be used for other purposes.

  • Acceptance of Terms:

    • By using this website and making a purchase, you agree to abide by these Terms and Conditions.

  • Ownership of Content:

    • All content on this website is the property of Everything Herbal and is protected by copyright and trademark laws.

  • Use of Website:

    • You are granted a limited, non-exclusive, and non-transferable license to access and use this website for personal, non-commercial purposes only.

  • Product Descriptions:

    • We strive to provide accurate product information, though errors may occur. We reserve the right to correct and revise orders accordingly.

  • Limitation of Liability:

    • Everything Herbal is not liable for damages arising from website access or use.

  • Order Acceptance:

    • All orders are subject to acceptance, and we reserve the right to refuse or cancel orders for any reason.

  • Payment:

    • Payment for products and shipping must be made in full before processing and shipping. Accepted payment methods include [list].

  • Modification of Terms:

    • Everything Herbal reserves the right to modify these Terms and Conditions, with changes effective immediately upon posting.

  • Governing Law:

    • These Terms and Conditions are governed by the laws of [your jurisdiction], with disputes subject to the exclusive jurisdiction of the courts in [your jurisdiction].

  • Contact Information:

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